Frequently Asked Questions (FAQs)


Frequently Asked Questions (FAQs)

Browse the glossary using this index

Special | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ALL

Page:  1  2  (Next)
  ALL

A

Question:

Access

(Last edited: Friday, 11 October 2019, 6:00 AM)
Answer:

Solomon is open to all. There is no password protection other than for your account and there are no hidden areas. We do not authenticate users as Freemasons and people are free to look around the system. However, we do recommend you do not look or search in areas of Solomon that your level does not entitle you to look at. It is nothing secret, it's just a spoiler alert. If anyone has ever spoiled a film for you by telling you the plot you will know what we mean. The less you know, the greater the impact. It's as simple as that.


Question:

App

(Last edited: Wednesday, 4 November 2020, 4:42 PM)
Answer:

Why does Solomon not have an app?

Actually it does have an app that is part of the platform, but we have deemed it not fit for purpose. Instead Solomon uses responsive design to render the text and images on to a mobile phone or tablet. Responsive design  works better on newer  devices, for example iPhone 10 and above.


B

Question:

Browser recommendation

(Last edited: Monday, 3 February 2020, 10:12 AM)
Answer:

Solomon is best viewed on a Windows 10 machine using Chrome as a browser. Other browsers will work and will produce variable results.


C

Question:

Copyright

(Last edited: Thursday, 10 October 2019, 8:38 AM)
Answer:

The content is copyright to United Grand Lodge of England. However you are free to download for personal use and/or for use of by other Freemasons. 


E

Question:

E-mail settings

(Last edited: Wednesday, 4 November 2020, 4:51 PM)
Answer:

From time to time we will send e-mail notifications out. E-mail correspondence is initially required to authenticate your account. You can change your e-mail preferences at any time by going to your Preferences (white downward pointing triangle towards the top right of the screen, on the blue background).


G

Question:

Guest access

(Last edited: Friday, 11 October 2019, 2:00 PM)
Answer:

Solomon: A Virtual Learning Environment is open to "guest access". That means that people without a User Id and Password can look at the content of this module. For all the other Modules you need to be an authenticated user. 

You are free to enrol on any of the modules, there are no secrets here. However we recommend you do not enrol of modules that are beyond the level you have thus far attained in Freemasonry as it will significantly decrease the impact of your next ceremony or ceremonies. We call them "plot spoilers".


H

Question:

Help

(Last edited: Thursday, 10 October 2019, 8:53 AM)
Answer:

Technical support is available from: help.solomon@ugle.org.uk


I

Question:

i button

(Last edited: Thursday, 14 November 2019, 12:50 PM)
Answer:

The "i" for information button is located next to the search box at the top of your screen. It is a short-cut to the module Solomon User Information called "Solomon: A Virtual Learning Environment". There is also a link at the footer of every page that will take you to the same place. This module contains information about what Solomon is about and its intended use as an O2O platform (online-to-offline) for delivering learning and development material to Lodges and Chapters.


M

Question:

Mobile phone access

(Last edited: Monday, 3 February 2020, 9:51 AM)
Answer:

You can use Solomon on a mobile phone, but your experience will depend on how new your phone is. The newer the better. However, some parts of Solomon will not render on a mobile device. This has more to do with real estate. Solomon is best used on a Windows machine using a Chrome browser. The screen of a laptop is 6 times bigger than a mobile phone, there not all the graphics will render on your phone. While we think it is fine to use the phone as a quick look-up, we would advise against squinting at your phone for extended periods. It will not do your eyesight any good at all :-)


P

Question:

Password

(Last edited: Friday, 11 October 2019, 5:59 AM)
Answer:

If you lose your password for Solomon go back to the login screen and select the "Forgot your username or password?" below the blue "Log In" button: https://solomon.ugle.org.uk/login/index.php. You will need to use the same e-mail account as the one you registered with Solomon. You should not need technical support.



Page:  1  2  (Next)
  ALL